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Table 2 Examples of email and chat interactions

From: Güven: estimating trust from communications

Sender Receiver Email content   Operation
Kim Dorothy I will also check with Alliance Travel Agency …   create(C 1)
Kim Dorothy I checked with our Travel Agency …   discharge(C 1)
Rob Kim By Wednesday Aug 16 2001, please send all copies of your documentation …   create(C 2)
Kim Rob Rob, please forgive me for not sending this in by Aug 15   cancel(C 2)
Sender Receiver Chat content   Operation
P 1 P 4 Can you please give 1 green tile?   
P 4 P 1 I can   create(C 3)
P 4 P 1 P 4 transferred P 1 1 green tile   discharge(C 3)